To access our new Customer Portal to submit a request, please click here. You can also contact us at [email protected] or call 844-454-2443.
In order to access the Customer Portal, you will need an account. If you do not have an account you can click the “Sign-Up” link on the login page, or you can contact [email protected] or call 844-454-2443.
Once you have accessed the portal and/or submitted a ticket, you may begin to see emails from Jira about requests newly submitted to Velatura. These are not spam but are notifications from our new service desk platform.
View the Customer Help Desk Portal Guide here.