The Velatura Support Portal is available 24/7 for submitting support requests.
Support personnel are available Monday through Friday, 8 a.m.–6 p.m. ET, excluding U.S. holidays. Requests are prioritized based on severity and operational impact, with critical production issues receiving the highest priority.
Need help? Submit a request through the Velatura Support Portal here or call 1-844-933-5062.