There will be scheduled maintenance on our Help Desk Monday, May 29th between 7:00 – 9:00 AM CEST. Please contact us through email or by calling our Helpdesk number 1-844-454-2443 (1-833-738-1224 for GAHIN customers) during this time.

To access our new Customer Portal to submit a request, please click  here. Georgia customers, please click here. You can also contact us at or call 844-454-2443.

In order to access the Customer Portal, you will need an account. If you do not have an account you can click the “Sign-Up” link on the login page, or you can contact or call 844-454-2443.

Once you have accessed the portal and/or submitted a ticketyou may begin to see emails from Jira about requests newly submitted to Velatura. These are not spam but are notifications from our new service desk platform.


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