To access our new Customer Portal to submit a request, please click  here. 

Upon accessing the portal for your first time, you will need to create an account. A video demonstration on how to create your account and navigate the portal can be found  here. You can also find a step-by-step guide  here. 

Once you have accessed the portal and/or submitted a ticketyou may begin to see emails from Jira about requests newly submitted to Velatura. These are not spam but are notifications from our new service desk platform.


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