To access our new Customer Portal to submit a request, please click here.
Upon accessing the portal for your first time, you will need to create an account. A video demonstration on how to create your account and navigate the portal can be found here. You can also find a step-by-step guide here.
Once you have accessed the portal and/or submitted a ticket, you may begin to see emails from Jira about requests newly submitted to Velatura. These are not spam but are notifications from our new service desk platform.